FAQs
Please scroll through our list of Frequently Asked Questions, and if you can not find what you are looking for, submit your question here.
Accessing the website
I cannot remember my username.
I cannot remember my password.
I can not login to the site.
The web page I want is not loading.
Membership
Why do you only approve senior professionals?
Why are supplier/vendor companies not allowed in the Alumni?
Why was I not approved for membership?
Accounts and settings
How do I update my profile?
How do I add a profile picture?
How do I change my password?
How can I unsubscribe from the newsletter.
How do I update my email address?
How do I update my job title?
How can I delete my account?
How do I find or add contacts?
Who can see my profile?
Accessing the website
I cannot remember my username
Your user name is the email address you originally registered with. This will probably your company email address as the Alumni does not accept web based email addresses.
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I can not remember my password.
If you have forgot your password, use the forgot password link to reset your password. Remember to check your junkmail for the email we send. You can also set a password hint to remind you of your password. Simply use the ’set password hint’ from the login box.
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I can not login to the website.
If you are unable to login to the website for the first time, this is probably becuase your application is pending approval. If this problem persists, please contact the Alumni Administrator.
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The website not working.
If you are experiencing technical problems with the Alumni site, try refreshing the page using the refresh button on your browser. If you are still experiencing problems contact us using the general enquiry form. We will always endeavour to rectify any problems as quickly as possible and apologise for any inconvenience this may cause.
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Membership
Why do you only approve HR Directors?
The HR Alumni is a strictly end-user only community, this is to maintain the integrity of the community and create a 100% safe environment for our members to network and share information. You can view our membership criteria and check if you are eligible before applying for membership of the Alumni.
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Why are supplier / vendor companies not allowed?
Vendor applicants will not be eligible for membership, this is to maintain a safe environment for our members to network and share information. Vendors are considered as companies who provide a service to the HR sector including, but not limited to:
- Software and technology providers
- Legal
- Training
- Recruitment
- Consultancies
As a vendor we greatly value your participation in the Alumni, and are in the process of creating a supplier directory for all members to have access to. If you would like to be considered for inclusion, please email us.
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Why was I not approved for membership?
To become a member of the HR community you must pass certain membership criteria. The Alumni is open to all senior Directors in HR. Applications will not be approved from vendor / supplier companies or junior personnel. Please click here to view our membership criteria and see if you are eligible.
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Accounts and Settings
How do I update my profile?
You can update your profile from your Home page. Simply login into the site and select the ‘edit profile link in you panel.
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How do I add my profile picture?
From your home page go into “My profile” and then click on the “edit logo” tab and you will be able to change or upload a new profile picture.
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How do I change my password?
To change your password, go into “My profile” and then “Profile settings” and use the change password link which will allow you to create a new password.
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How can I unsubscribe from the newsletter?
If you are sure you would like to unsubscribe to the HR Alumni newsletter, please send us an email with ‘unsubscribe’ in the subject box.
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How do I update my email address?
To change your email address click on “Profile settings” and you will be able to change your email address. Please note that your email address is also your username to log in, so make a note of what you change it to.
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How do I change my job title?
From your home page go to “My profile” and then “Edit Profile” and you will be able to edit your job title as well as any other personal information.
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How do I delete my account?
If you are absolutely sure that you want to delete your account then please click here. Please note that once an account is deleted it can not be reactivated and you will have to sign up again.
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How do I find / add contacts?
There are many ways in which to find and add contacts on the Alumni site. On your home page there is a “why not connect with” feature. This recommends other members based on how closely they match your profile and key business / focus areas. You can also search via the search tab all Alumni members by specific criteria such as job title, industry or planed investments. Once you have found a member you wish to connect with, simply click on “send a contact request” or “add to my contacts” and a message will be sent to them requesting a connection.
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Who can see my profile?
As a default setting all Alumni members can see your profile.
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